Privacy Policy
At Roo's Lab, a brand owned and operated by SP Kosmetiks Pty Ltd (ACN 692 906 595) (ABN 74 692 906 595), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit rooslab.com.au or make a purchase.
Information We Collect
How We Use Your Information
We use the information we collect to:
Send you marketing communications and offers, provided you have explicitly opted in (you can unsubscribe at any time).
Screen orders for potential risk, fraud, or unauthorized transactions.
Improve and optimize our website functionality.
Sharing Your Information
We do not sell your personal data. We only share your information with trusted third-party service providers who assist us in operating our business, including:
Zoho Commerce: To host our online store and securely manage our e-commerce operations.
Payment Processors: Stripe and PayPal to facilitate secure checkouts.
Shipping Providers: Australia Post and international couriers to deliver your products.
Cookies and Tracking
Our website utilizes cookies to power essential features like your shopping cart, remember your preferences, and help us understand how customers navigate the site. You can adjust your browser settings to disable cookies, though this may prevent some parts of the store from functioning correctly.
Data Retention
When you place an order, we will maintain your Order Information for our business records as required by Australian tax and corporate laws. We will retain this information unless and until you ask us to delete it (subject to legal obligations).
Your Rights In accordance with the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you. You may also request that your personal data be corrected, updated, or deleted. To exercise these rights, please reach out to us via email.
Policy Updates : We may update this Privacy Policy periodically to reflect changes to our business practices or for operational, legal, or regulatory reasons. The most current version will always be available on this page.
SP Kosmetiks Pty Ltd Email: hello@rooslab.com.au ABN: 74 692 906 595 ACN: 692 906 595
Information We Collect
When you interact with our store, we collect certain information necessary to fulfill your orders and improve your shopping experience:
Personal Information: Your name, billing address, shipping address, email address, and phone number when you make a purchase, create an account, or sign up for our communications.
Payment Information: We do not store your credit card details. All financial transactions are securely encrypted and processed directly through our trusted third-party payment gateways, Stripe and PayPal.
Device Information: We automatically collect standard analytics data regarding your device, browser, IP address, and how you interact with our website through the use of cookies.
How We Use Your Information
We use the information we collect to:
Process, fulfill, and dispatch your orders.
Communicate with you regarding order confirmations, shipping updates, or customer service inquiries.
Send you marketing communications and offers, provided you have explicitly opted in (you can unsubscribe at any time).
Screen orders for potential risk, fraud, or unauthorized transactions.
Improve and optimize our website functionality.
Sharing Your Information
We do not sell your personal data. We only share your information with trusted third-party service providers who assist us in operating our business, including:
Zoho Commerce: To host our online store and securely manage our e-commerce operations.
Payment Processors: Stripe and PayPal to facilitate secure checkouts.
Shipping Providers: Australia Post and international couriers to deliver your products.
We may also share your information to comply with applicable Australian laws, respond to lawful requests, or protect our rights.
Cookies and Tracking
Our website utilizes cookies to power essential features like your shopping cart, remember your preferences, and help us understand how customers navigate the site. You can adjust your browser settings to disable cookies, though this may prevent some parts of the store from functioning correctly.
Data Retention
When you place an order, we will maintain your Order Information for our business records as required by Australian tax and corporate laws. We will retain this information unless and until you ask us to delete it (subject to legal obligations).
Your Rights In accordance with the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you. You may also request that your personal data be corrected, updated, or deleted. To exercise these rights, please reach out to us via email.
Policy Updates : We may update this Privacy Policy periodically to reflect changes to our business practices or for operational, legal, or regulatory reasons. The most current version will always be available on this page.
Contact Us
For more information about our privacy practices, to ask questions, or to make a complaint, please contact us:
SP Kosmetiks Pty Ltd Email: hello@rooslab.com.au ABN: 74 692 906 595 ACN: 692 906 595
